Send a Message

Get in touch

This page connects you directly with Sylvia. If one of our associate clinicians feels like the right fit for you, learn more about them on our Our Team page, then select your preferred clinician below and we'll get you connected.

Fill out the form below and we'll do our best to be in touch within one business day.

Message received!

Thank you for reaching out. We'll review what you've shared and do our best to be in touch within one business day. Check your inbox for a confirmation email, and feel free to call us anytime at (613) 421-5040.

If a specific person or organization referred you, feel free to name them in your message below.

We do our best to reply within one business day. Your information is handled in accordance with our Privacy Policy.

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No Cost to Reach Out There's no cost to reach out. Once you complete the form, we'll review it to find the right fit between your needs and one of our clinicians' areas of expertise before your first appointment is booked.
Our Clinic
111 Colonnade Road North, Suite 201
Ottawa, Ontario K2E 7M3
Free parking available in the building lot
Phone
Phone calls may take a little longer to return, given limited availability throughout the day
Email
Email is the quickest way to reach us. We do our best to reply within one business day
Clinic Hours
Monday9am – 6pm
Tuesday9am – 6pm
Wednesday9am – 6pm
Thursday9am – 6pm
Friday9am – 6pm
Getting Started

What to expect

We've made reaching out as simple and pressure-free as possible. Here's how it works.

1

Reach Out

Send us a message or give us a call. There's no commitment, just a first hello.

2

We Find Your Fit

There's no cost to reach out. Once you complete the form, we'll review it to find the right fit between your needs and one of our clinicians' areas of expertise before your first appointment is booked.

3

Book Your First Session

We'll match you with the right clinician and schedule a time that works for you.

4

Begin Your Journey

Show up as you are. Everything from here is built around you, at your pace.

Common Questions

Before you reach out

A few answers to questions we hear often.

There's no cost to reach out. Once you complete the form, we'll review it to find the right fit between your needs and one of our clinicians' areas of expertise before your first appointment is booked.

Yes, we do. Many clients appreciate the flexibility and privacy that virtual sessions offer, and for most concerns, it's just as effective as meeting in person. One note: virtual sessions are available for individual and parent counselling, while family counselling is offered in-person only.

Many extended health benefit plans cover psychotherapy with a Registered Psychotherapist (RP) or Registered Social Worker (RSW). We recommend checking with your provider before your first session. We provide official receipts for all sessions for submission to your insurer.

Standard sessions are 50 minutes. Longer sessions of 80 minutes can be arranged for family therapy or when a client prefers extended time. We'll discuss what works best for you once we've connected.

That's exactly what reaching out is for. You don't need to have it all figured out, just share what's on your mind in the form. We'll review it, and help guide you toward the right fit. You can also explore our services page for more detail on each offering.

Yes. Confidentiality is a cornerstone of our practice. All clinicians at Success in Steps are bound by their professional regulatory bodies' codes of ethics. Information is only shared in limited legally required circumstances (such as risk of serious harm), which your therapist will discuss with you in your first session.

Find Us

Conveniently located in Ottawa

Our clinic is easily accessible by car and transit, with free parking available on-site.

Address 111 Colonnade Road North, Suite 201
Ottawa, Ontario K2E 7M3
Parking Free surface parking available directly in front of the building
Transit Accessible via OC Transpo — Colonnade / Meadowlands area
Get Directions  →
You've Already Taken a Step

Healing begins with a
single conversation

Whether you're ready to book or just have questions, we're here and we'd love to hear from you.